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Shipping & Returns

Why ShopStockSupply.com?

Our Company

Shipping Policy

General Shipping Policy

ShopStockSupply.com has tried to make its shipping and handling prices and policy as fair as possible, so you benefit from the Internet's low pricing plus the convenience of delivery to your door.

For your convenience, we offer three shipping options: Standard, Two Day Air and Next Day Air. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments.

Because Next Day and Two Day delivery service involve air transport, some items cannot be shipped via these options. Items containing hazardous or regulated materials or some very large or heavy items must be shipped to you via freight carrier; these items are identified at time of purchase. We do our best to ensure that shipping is correctly calculated before you purchase, however, at times it may not be possible to do so accurately. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges you have the right to modify or cancel your order for a full refund.

Where can I have my order shipped?

We are currently only equipped to ship items within the U.S. (this includes Hawaii and Alaska).

If you do not live within the U.S. and would like to place an order, you may do so by having your merchandise shipped to a forwarding address within the U.S.

Shipping & Order Confirmations

Shortly after placing your order, you will receive an email confirming that we have received your order. You will receive a second email when your order has shipped. (You will receive more than one shipment confirmation email if your order is fulfilled in multiple shipments). Please save these email invoices for your records.

Shipping Rates

Weight and package size can vary depending on your order. All shipping rates are determined by either the United Parcel Service shipping gateway, a per piece calculation, or occasionally we will pay or discount shipping costs based on a promotion. Once you begin the check out process your shipping cost will be calculated.

If your order is going to be shipped based on weight, you must input your zip code before you check out.

Based on the weight of your order and the location it is being shipped to, you will have the option to choose from several different shipping rates.

If you believe the rate is incorrect, or are unable to complete your checkout process, please contact customer service for assistance.

Shipping Backorders

We proudly boast excellent fill rates, but occasionally we must backorder or source inventory from multiple warehouses. This means that different parts of your order can come from various locations around the country. If you order more than one item, we will make every effort to send available items together. In the event only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we elect to break your order into multiple packages, you will not incur any additional freight charges. In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items which we were unable to ship. You will be notified via e-mail of the estimated delivery date for your backordered items. You will not be charged any additional freight charges for items that are backordered.